Essential inside selling skills
This program improves the ability to provide a unique customer experience – a key factor for customer satisfaction and loyalty. Following this path, you discover all the elements needed to achieve this, from effective communication to complaint handling.
Following this path, you will discover the whole sales process and get useful tips on how to apply relevant selling techniques – from the research of information about a prospect to closing the deal.
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Delivery format
100% digital or in combination with face-to-face or virtual classroom.
Storytelling approach with a sales representative and their coach. Videos, exercises, questionnaires, downloadable documents, gamified scenario and open forums to connect with the community. All materials are compatible with laptops, tablets, and smartphones.
Program overview
- Preparation
Prepare for the sales meeting by ensuring that all relevant customer information is collected - Approach
Guarantee a successful approach with the prospect using selected techniques, such as CRISS and AIDA - Need analysis
Ask the right questions by applying the FOCA method which helps understand the customer’s real needs - Argumentation
Present a powerful argumentation, emphasizing the benefits of the solution - Objection handling
Handle the customer’s objections with the 7-step technique - Closing
Close the deal with the six closing techniques, which lead to the final acceptance of the solution by the customer
Inside selling – quick answers
What is inside sales management?
Inside sales management is the process of leading and overseeing a team of inside sales representatives. These representatives typically sell products or services over the phone or online, and the goal of an inside sales manager is to ensure that their team is reaching or exceeding sales targets and quotas.
What does an inside sales manager do?
They manage and lead a team of inside sales representatives, who typically sell products or services over the phone or online.
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