Companies often face internal conflicts when it comes to the expectations on Key Account Management and on Key Account Managers. One issue is how to balance long term investment in customer care with the need for meeting quarterly objectives? This paper explores this question further.
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By Uffe Tollet
Mercuri International’s latest global research study shows how companies today face increasingly demanding and knowledgeable customers and that there is
Do you often wonder: How do some companies excel in sales? What drives their success regardless of sector, size or
This video is part of a series of videos based on interviews with Cary Bailey-Findley, Global Learning Manager Functional Development at Maersk Line, about the Customer service excellence program developed and successfully implemented with Mercuri International. The videos take you through the story of how the program was developed and implemented and what the results have been for Maersk Line.
