A need for real Sales Transformation
Mercuri International’s latest global research study shows how companies today face increasingly demanding and knowledgeable customers and that there is
Insights
What are the secrets of Sales Excellence?
Do you often wonder: How do some companies excel in sales? What drives their success regardless of sector, size or
Advice to others- Customer service excellence with Maersk Line
This video is part of a series of videos based on interviews with Cary Bailey-Findley, Global Learning Manager Functional Development at Maersk Line, about the Customer service excellence program developed and successfully implemented with Mercuri International. The videos take you through the story of how the program was developed and implemented and what the results have been for Maersk Line.
Behavior changes – Customer service excellence with Maersk Line
This video is part of a series of videos based on interviews with Cary Bailey-Findley, Global Learning Manager Functional Development at Maersk Line, about the Customer service excellence program developed and successfully implemented with Mercuri International. The videos take you through the story of how the program was developed and implemented and what the results have been for Maersk Line.
Comments from customers – Customer service excellence with Maersk Line
This video is part of a series of videos based on interviews with Cary Bailey-Findley, Global Learning Manager Functional Development at Maersk Line.
Driving the Decision – Customer service excellence with Maersk Line
This video is part of a series of videos based on interviews with Cary Bailey-Findley, Global Learning Manager Functional Development at Maersk Line, about the Customer service excellence program developed and successfully implemented with Mercuri International. The videos take you through the story of how the program was developed and implemented and what the results have been for Maersk Line.
Six Battlefields – win the competition
Most companies these days operate in established markets where it is essential to consistently overcome any competition. (Potential) customers generally already
Introduction – Customer Service Excellence with Maersk Line
This video is part of a series of videos based on interviews with Cary Bailey-Findley, Global Learning Manager Functional Development at Maersk Line, about the Customer service excellence program developed and successfully implemented with Mercuri International. The videos take you through the story of how the program was developed and implemented and what the results have been for Maersk Line.
Key Outcomes – Customer service excellence with Maersk Line
This video is part of a series of videos based on interviews with Cary Bailey-Findley, Global Learning Manager Functional Development at Maersk Line, about the Customer service excellence program developed and successfully implemented with Mercuri International. The videos take you through the story of how the program was developed and implemented and what the results have been for Maersk Line.
