How has the customer journey changed?
Generally, potential customers gather a lot of information online before initiating actual contact with a potential supplier. Therefore, it’s important
FAQ
What is a customer journey?
A customer journey consists of many different touchpoints with a potential provider until a purchase is made, which consists of
What is the difference between cross selling and up selling?
The difference between cross selling and up selling is sometimes hard to distinguish for some. The both techniques focuses on
What is up selling?
Selling to new customers can cost more time and resources than selling to existing customers. Up selling is used to
What is cross selling?
Cross selling involves convincing an existing customer to buy another product or service from the same supplier.
What sales training formats are available?
Mercuri International is with you every step of the way to reach Sales Excellence. We deliver sales training based on
What is negotiation training?
Training that will teach you various techniques to master difficult negotiation situations. Essential is to understand the counterparty, as well