Generally, potential customers gather a lot of information online before initiating actual contact with a potential supplier. Therefore, it’s important to explain the value of a product or service through all available information sources, even before contact is initiated.
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What is a customer journey?
A customer journey consists of many different touchpoints with a potential provider until a purchase is made, which consists of
What is the difference between cross selling and up selling?
The difference between cross selling and up selling is sometimes hard to distinguish for some. The both techniques focuses on
What is up selling?
Selling to new customers can cost more time and resources than selling to existing customers. Up selling is used to