Segment by how customers buy, not how much they buy "We know which customers matter most. We just don't win them the way we should." Is something we often hear from clients, and this comment sums it up well. Read more
Implementation – Interview with Gertjan van der Weijden at Philips This is a series of videos based on interviews with Gertjan van der Weijden, Director of Customer Service and Operations at Philips Healthcare Benelux, about the Trusted Advisor program for Service Engineers developed and successfully implemented with Mercuri International. Read more
