Customer service excellence with Maersk Line
This is a series of videos based on interviews with Cary Bailey-Findley, Global Learning Manager Functional Development at Maersk Line,
Success stories
Banette Reinvents the bread business
The French company Banette, offering the license to produce flour and open bakery retail shops under the Banette trademark, has
Powerful Sales Performance – Lufthansa
International Project This project was highly innovative and very focused on the particular issues of a large and complex logistics
MI Differentiated Selling© with La Poste
The French post office La Poste was facing a major shift in their market and needed to sell new and
Philips Trusted Advisor program
This is a series of videos based on interviews with Gertjan van der Weijden, Director of Customer Service and Operations
Hewlett Packard Excellent Sales Management Training
Here you will find links to a series of interviews with Pierre Jover, Vice President & General Manager Channel Sales
Outstanding Account Management with Siemens
Many companies have an established Account Management approach and teams but often it is not working the way they want
Improving Value-Based Selling
A case study from Celemi, a subsidiary of Mercuri International, on how ACL – a leading global provider of audit
Increasing in-store sales conversion
Mercuri International helped a client in the retail industry to improve the management of the customer portfolio and to improve
